To all of our Participants and their families, in light of the ever-changing Covid-19 landscape and it’s associated restrictions, along with the recently released NDIS Price Guide (July 2021) Dynamic Ability Support have updated their Cancellation Policy. The update will reflect the NDIS Cancellation Policy, which states:

Short Notice Cancellations
Where a provider has a Short Notice Cancellation (or no show), they are able to claim 100% of the agreed fee associated with the activity from the participant’s plan, subject to this NDIS Pricing Arrangements and Price Limits and the terms of the service agreement with the participant.

A cancellation is a short notice cancellation if the participant:
 does not show up for scheduled support within a reasonable time, or is not present at the agreed place and within a reasonable time when the provider is travelling to deliver the support; or
 has given less than two (2) clear business days’ notice for support that meets both of the following conditions:
o the support is less than 8 hours continuous duration; AND
o the agreed total price for the support is less than $1000; or
 has given less than five (5) clear business days’ notice for any other support.

Providers can only claim from a participant’s plan for a Short Notice Cancellation of the delivery of a support item to the participant if all of the following conditions are met:
 this NDIS Pricing Arrangements and Price Limits indicates that providers can claim for Short Notice Cancellations in respect of that support item; and
 the proposed charges for the activities comply with this NDIS Pricing Arrangements and Price Limits; and
General Claiming Rules
 the provider has the agreement of the participant in advance (that is, the service agreement between the participant and provider should specify that Short Notice Cancellations can be claimed); and
 the provider was not able to find alternative billable work for the relevant worker and are required to pay the worker for the time that would have been spent providing the support.

In summary, DAS had previously allowed Participants to cancel by 3 pm the day before support to avoid cancellation charges. DAS now require Participants to cancel 2 business days in advance to avoid cancellations.

If you have any questions or queries, please email: