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COVID-19 Service Updates

Considering the recent Newcastle Covid-19 outbreak and the easing of restrictions on 15 December for unvaccinated individuals, we wanted to provide you with an update on our current covid policies and changes to how we provide services.  It’s important that all of us take greater care and diligence surrounding Covid-19 due to the current outbreak and to try and keep everyone together with their families this holiday season.

As you may be aware, from 15 December, some NSW Covid-19 rules have changed including;

  • Density limits no longer apply
  • Proof of vaccination is not required at many venues
  • QR check-ins are now only needed for certain high-contact premises
  • Facemasks no longer need to be worn at many indoor areas


DAS Policy

Despite the easing of restrictions DAS are choosing to implement the following rules during all our supports.

  1. Support Workers will ring Participants prior to attending their shift to understand if the Participant has any COVID-19 symptoms or are at high risk of contracting the illness. This includes asking if:
    1. They have been notified by NSW Health as a close or casual contact.
    2. They have been to any known venues of concern or hotspots within the past week.
    3. If they have any COVID-19 symptoms.
  2. Support Workers will wear a mask in ALL indoor settings and in crowded outdoor areas (such as markets or festivals). Face masks can be removed if you are eating, drinking, or participating in rigorous exercise. We are encouraging clients to also wear a mask.
  3. Regular hand hygiene and sanitisation will be used. Support Workers will sanitise their vehicle between shifts and hand sanitiser will be available for Participants during supports.

Covid-19 Notification

We need your help. If you as a Participant become a close contact, casual contact or inflected with Covid-19 we would ask that you contact us as soon as you become aware so we can take appropriate actions to adjust your supports. This may mean cancelling, rescheduling, or ensuring our staff are provided with appropriate person protective equipment.

Similarly, if you have notified us and become aware of a test result, please contact us right away so we can prepare accordingly.

General Advice

With the number of close and casual contacts in the area is increasing, we are recommending against taking any unvaccinated clients into busy shopping centres or indoor commercial environments. If a client wishes to do some shopping or errands, please try to stay away from overcrowded areas or a Support Worker can go into the shops on behalf of the client to pick something up.  What we are trying to avoid is having any Participants become a close contact and be forced into a 14-day isolation period over Christmas.


You will likely receive a call from your Team Leader over the coming weeks to confirm your vaccination status. Many of you have already confirmed but we will be double checking to assist us with our risk assessments during this current outbreak.

We strongly encourage all our Participants and their families to get vaccinated! If you are not yet vaccinated and would like to be, we can assist in supporting you to obtain your vaccination. Please contact your Team Leader to discuss further.

Online / Telephone Support

Did you know that DAS can offer online, or telephone supports instead of face-to-face for some services?  If you are interested in changing your regular face-to-face support to an online or telephone support please contact your Team Leader to discuss further.

Group Supports

For the time being our group supports are proceeding as planned with increased safety measures.  A covid safe plan will be developed prior to each activity to improve safety for staff and Participants.  Safety measures may include wearing a mask while outdoors, capping group sizes, moving activities to outdoor settings or other appropriate measures. We are taking these steps to maintain our popular group programs but ensure we are doing everything we can to keep people safe.

We know this can be a stressful time of year for many at the best of times.   We want to continue to support you the best we can during this holiday season. Please know that we are all doing the very best we can to take reasonable steps to keep you, your families and ourselves safe from Covid-19. We will continue to communicate openly with you about our services and we will make changes as required to maintain safety for all.

Wishing you and your families a safe and happy holiday season!

Russell Shaw

Service Director



NOTE: COVID Advice is frequently changing and this blog post reflects our understanding of the latest public health guidelines as of the date of the post. You should always rely on official NSW Government Advice for the most current rules for your area. They can be found here.  

Covid has dominated all our lives for quite a while now, and although we are all tired of talking about it, this week there is some good news. This NSW Government has provided residents with a ‘roadmap’ out of the pandemic, and it will provide a brighter future for the community.

The key message from NSW State Premiere is that “Vaccination remains our ticket to freedom, so we need to work even harder to get jabs in arms, to help stop the spread, minimise outbreaks and ensure people are protected”1. So, get vaccinated if you haven’t already!

Once 80% of the adult population (16+) have received two doses of the vaccine, fully vaccinated adults will be able to attend and host gatherings in the home and in outdoor public spaces, with capacity limits on attendees.  Hospitality, retail stores and gyms will be able to reopen, but must abide by space per person requirements.  Major outdoor recreation facilities can reopen with space requirements and capacity limits.  Entertainment, information (libraries) and education facilities (excluding nightclubs and amusement centres) can also reopen with space requirements. Perhaps one of the biggest new freedoms will be the ability to travel unrestricted between greater Sydney and regional NSW.  There are more details and freedoms provided in the ‘Covid-19 Roadmap to recovery fact sheet’.

From the 1 December 2021 additional freedoms will be granted universally (for the vaccinated and unvaccinated) which will largely return life to normal.

What does it mean for the services we provide?

Our one-on-one supports have continued through lockdown and will continue, but access to the community will improve significantly with these new freedoms for vaccinated adults.  We encourage any of our participants with questions, looking to return to services, or increase supports, to contact your Team Leader directly for assistance.

We are planning to resume unrestricted Group Supports from the 1 December in line with the NSW Roadmap.  Some outdoor group activities for vaccinated participants and support workers have also begun to occur. We will contact all our previous attendees of the groups and issue an updated calendar soon. If you’d like more information on our group activities, please contact Matt at

Other steps we are taking to keep our community safe

To help keep our community, Participants and Support Workers safe there are a few other things we are committed to doing.

  1. Proof of vaccination– We are encouraging all our Support Workers and Participants to be vaccinated. We are keeping records of who is vaccinated so we can abide by easing public health orders and as we are more active in the community.  We are open to having a conversation around this, but we will be required to abide by any changes in legislation and public health orders.
  2. Contact prior to support – Our Support Workers will contact you prior to a scheduled shift to confirm you are in good health, are not a close contact, or have not recently been to any exposure sites.  This is to protect our Support Workers and other Participants from spreading the virus.  If there is a concern the support may need to be rescheduled (if possible) or we may need to take additional steps to protect you and our Support Worker.
  3. Wear a mask– On supports a Support Worker will always wear a mask, carry hand sanitiser with them and follow public health guidelines, including utilising QR codes to check into venues.

What we need from you?

Just two simple things for the time being.

  1. If you become aware that you are unwell, are a close contact, or have been to an exposure site please contact your Team Leader immediately so we can best assist you.
  2. If you have received two doses of a vaccination, please let your Team Leader know.

We are here to support you through what we know is a challenging time for everyone. We are optimistic that working together as a community and rolling up our sleeves to get the jab will see this challenging time over sooner rather than later. If you have any questions or concerns with regards to the services we provide and your health or safety please contact us directly so we can discuss. 


Hi there!

Hope you’re all well, it’s been a crazy couple of months but there’s light at the end of the tunnel.

As things start to return to some sense of normality, we are going to be returning with our groups as well as adding a few new ones! Below is November’s calendar as we hopefully should be back in the swing of things by then –

Firstly we are hoping to start a “Life Prep” class (resume writing, interviewing skills and general prep for life after school or study) just to help our guys get out there and make the most of their skills.

We are also hoping to get a photography one off the ground and well as a more in depth cooking class. Please get in touch with me at with your interest and we can start moving forward!

Thanks again and look forward to hearing from everyone soon


PROVIDER UPDATE – Covid Vaccinations for NDIS Participants

From the NDIS:

Coronavirus (COVID-19) Vaccines: NDIS participants aged 12 and over to become eligible for the Pfizer vaccine

The Australian Government Department of Health (Department of Health) has announced that NDIS participants aged 12 and over will become eligible to receive the Pfizer vaccine.

Key points

  • From Wednesday 25 August 2021, NDIS participants aged 12 and over will be eligible to receive the Pfizer vaccine.
  • Providers who are supporting children and young people with disability should assist them and their families to access the vaccination, where appropriate. 
  • The Department of Health has developed resources for people with disability about COVID-19 vaccines. Share these with the children and young people with disability that you support, and their families.

Expanded rollout to NDIS participants

The Australian Government Department of Health (Department of Health) has announced that the COVID-19 vaccination rollout has been expanded. From Wednesday 25 August 2021, NDIS participants aged 12 and over will be eligible to receive the Pfizer vaccine.

We encourage you to read the information in the media release.

Providers who are supporting children and young people with a disability should assist them and their families to access the vaccination, where appropriate.

Department of Health resources

The Department of Health has published an information page on their website for people with a disability about COVID-19 vaccines.

This page contains important information for providers and participants about COVID-19 vaccines and will be updated regularly. A range of Easy Read and Auslan resources about the COVID-19 vaccines are also available.

We strongly encourage you to share these resources with the children and young people with a disability that you support, and their families.

Providers play an important role in supporting NDIS participants to understand the benefits of vaccination for COVID-19. In addition to sharing the above resources with NDIS participants you support, you should also encourage participants to engage with their General Practitioner (GP) or other trusted health professionals to seek advice about the vaccination in relation to their specific circumstances. 

NDIS Commission COVID-19 information and resources

The COVID-19 vaccine information webpage on our website contains links to updates about COVID-19 vaccines and resources for NDIS providers.

We also have a COVID-19 vaccine webpage containing information for people with disability.

Contact us

Call: 1800 035 544 (free call from landlines). Our contact centre is open 9.00am to 5.00pm (9.00am to 4.30pm in the NT), Monday to Friday, excluding public holidays.



Information for people with a disability about COVID-19 vaccines

Dynamic Ability Support would like to remind our Participants about the importance of staying safe through the current pandemic. We also recognise that, as Participants of the NDIS, you have the right to exercise choice and control.
Our Support Workers will do what they can to provide our Participants with up to date, substantiated information so they are able to make their own decision regarding their Covid-19 vaccine options.

Should any of our Participants wish to read more information on the Covid-19 Vaccine, please click the link below titled “Information for people with disability about COVID-19 vaccines“. We have included some points below, taken from the Australian Government Department of Health website.

People with disabilities and disability workers are eligible to receive the COVID-19 vaccine. Some people with disabilities are at greater risk of becoming very sick if they catch COVID-19, so getting vaccinated is very important.

  • all NDIS participants aged 16 years and over
  • people with disability with:
    • an underlying medical condition
    • significant disability
    • attending centre-based services such as day programs, respite care and supported employment.

You can check your eligibility on the COVID-19 Vaccine Eligibility Checker and also check your state/territory health department’s website for any additional eligibility requirements.

For any of our staff, or any Support Workers in the Disability Sector, there is a link below titled “COVID-19 vaccine information for disability workers” with information around eligibility, how to book a vaccine and more.

Thanks, everyone.
Stay safe

Information for people with disability about COVID-19 vaccines:[…]formation-for-people-with-disability-about-covid-19-vaccines

COVID-19 vaccine information for disability workers:[…]vaccines/covid-19-vaccine-information-for-disability-workers 

Support during Lockdown

As many of you are already aware, we are currently in a state-wide lockdown, and the rules and regulations during this time have been changed. DAS Support Workers and COS Staff are still providing supports during this time, and are mindful of keeping these supports within the NSW Health Guidelines, at all times. We will priorities the safety and well-being of our Participants and Staff, and we hope that the following information will assist our Participants in understanding what they are permitted to do with Support Workers.

All of the DAS Staff have been issued with an authorisation letter permitting them to provide their essential service within the community, as well as information and links outlining where they can go and what they can do with our Participants. Some of the guidelines can be difficult to understand and so we wish to reassure our Participants that while they are with our Support Workers, they do not have to worry about breaching the rules or putting themselves or anyone at risk during support.

Our Participants are permitted to travel 5km from their homes if they leave their local government area. For example, a Participant living in Adamstown (in the Newcastle LGA) can travel to Charlestown for exercise (in the Lake Macquarie LGA, but less than 5km from Adamstown). But they cannot travel to Warners Bay (further than 5km and in a different LGA to Adamstown).

Below is a link to the website outlining the LGA’s of Newcastle so you will know where you can travel during support.
If you need to travel outside of your LGA or further than 5kms from your homes for medical appointments (including Covid-19 Vaccinations), or for health or educational reasons, you are permitted to do so.
DAS would advise that unless these exemptions apply, you should stay within your LGA at all times during support.


Local Government Area Boundaries and Mapping Information – Office of Local Government NSW

Latest Updates to Covid “Hotspots” in Newcastle

NSW Health released three updates on Sunday 8th August, detailing new close contact locations. The advice from NSW Health is as follows:
“Anyone who attended the following venues at the times listed is a close contact and must get tested and isolate for 14 days since they were there, regardless of the result. NSW Health sends a text message to people who have checked in at close contact venues with further information. We also make a follow-up call to close contacts to discuss the isolation and testing requirements. If you have not received a text message, please call 1800 943 553.”

CharlestownNextra NewsagencyCharlestown Square, Pearson StreetThursday 29 July
3.15pm to 3.22pm
Thursday 29 July
4.18pm to 4.24pm
KotaraBarber IndustriesWestfield Kotara, cnr Park Avenue and Northcott DriveThursday 5 August
1.30pm to 2.00pm
MarylandAmpol Service Station41 Minmi RoadFriday 6 August
4.30am to 10.00am
ShortlandShortland Hotel – Bottle shop269 Sandgate RoadWednesday 28 July
8.25pm to 8.55pm
ShortlandShortland Hotel – Front bar and bottle shop269 Sandgate RoadThursday 29 July
9pm to 12am
St Mary’sMonfarville Street Medical Centre85A Monfarville StreetTuesday 3 August
9am to 5pm
Wednesday 4 August
9am to 5pm
Thursday 5 August
9am to 5pm
Friday 6 August
9am to 5pm
KotaraStar Nails, Westfield KotaraShop 2100, Corner Northcott Drive and Park AvenueThursday 5 August
12.55pm to 2pm
Erskine ParkWok Crazy24/184 Swallow DriveMonday 2 August
6:10pm to 6:45pm
St MarysCommbank106 Queen StreetThursday 5 August
5:40pm to 5:50pm

Cooks Hill
Mr Rice Takeaway133 Darby StreetWednesday 4 August
3pm to 3:20pm
The JunctionHabesha Ethiopian Restaurant50 Glebe RoadSaturday 31 July
All day
Sunday 1 August
All day
Monday 2 August
All day
Tuesday 3 August
All day
Wednesday 4 August
All day
Thursday 5 August
All day
TamworthInland Cafe407 Peel StreetThursday 5 August
9:15am to 10am
TamworthTudor Hotel327 Peel StreetThursday 5 August
11am to 11:40am


The List of Exposure sites:

Update to Cancellation Policy

To all of our Participants and their families, in light of the ever-changing Covid-19 landscape and it’s associated restrictions, along with the recently released NDIS Price Guide (July 2021) Dynamic Ability Support have updated their Cancellation Policy. The update will reflect the NDIS Cancellation Policy, which states:

Short Notice Cancellations
Where a provider has a Short Notice Cancellation (or no show), they are able to claim 100% of the agreed fee associated with the activity from the participant’s plan, subject to this NDIS Pricing Arrangements and Price Limits and the terms of the service agreement with the participant.

A cancellation is a short notice cancellation if the participant:
 does not show up for scheduled support within a reasonable time, or is not present at the agreed place and within a reasonable time when the provider is travelling to deliver the support; or
 has given less than two (2) clear business days’ notice for support that meets both of the following conditions:
o the support is less than 8 hours continuous duration; AND
o the agreed total price for the support is less than $1000; or
 has given less than five (5) clear business days’ notice for any other support.

Providers can only claim from a participant’s plan for a Short Notice Cancellation of the delivery of a support item to the participant if all of the following conditions are met:
 this NDIS Pricing Arrangements and Price Limits indicates that providers can claim for Short Notice Cancellations in respect of that support item; and
 the proposed charges for the activities comply with this NDIS Pricing Arrangements and Price Limits; and
General Claiming Rules
 the provider has the agreement of the participant in advance (that is, the service agreement between the participant and provider should specify that Short Notice Cancellations can be claimed); and
 the provider was not able to find alternative billable work for the relevant worker and are required to pay the worker for the time that would have been spent providing the support.

In summary, DAS had previously allowed Participants to cancel by 3 pm the day before support to avoid cancellation charges. DAS now require Participants to cancel 2 business days in advance to avoid cancellations.

If you have any questions or queries, please email:

Newcastle LockDown Update

For all of our Participants scheduled for Support over the next 7 days, Dynamic Ability Support will continue to provide support within the home and in the community where appropriate.
There will be no change to your scheduled supports.
All of our staff are equipped with Face Mask and Hand Sanitizer.
At this stage, our indoor groups have been postponed, including our TAFE and ART classes.
We will update all of our Participants via email and text as we receive more information.
Stay safe everyone,

Coronavirus NSW lockdown update: Hunter Valley, Newcastle and Lake Macquarie to go into lockdown – everything you need to know | Explainer (

AUGUST Social Calendar

August is only a week away! But don’t stress, we have our social groups all lined up! If you would like to get in touch for more info or to confirm attendance*, please contact Matt on 0491 628 497 or

*you must confirm attendance in order to come along to DAS groups to ensure we have adequately staffed the group based on confirmed attendees.

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