Monthly Archives: March 2020

NDIS update

NDIS have been responding to the COVID-19 crisis to assist participants and providers to maintain supports during this turbulent time. The latest update is below and we will explain how this will affect your support and funding.
NDIS Changes and DAS

During this period, we are doing everything possible to maintain support for all our participants as well as provide sufficient support and work for our support workers. The NDIS has made new announcements that will allow us to continue supports while remaining viable for participants, staff and the future.
We have every bit of confidence that our service along with all our amazing staff and participants will continue to be supported and employed
through this period.
What’s changing for us?
From the 25th March 2020 the following changes will be made at DAS; Cancellation period change: we have always had a cancellation period that has been shorter than NDIS stipulate as a means to help participants make the most of their funding. 

However we will make the following change in line with the new NDIS announcement to help us through this period.
‘The definition of short notice cancellation is changed. From 25 March 2020, participants will be required to give 10 business days’ notice (up from two days) for a cancellation if they want to avoid paying the full fee for a cancelled service.”
This change will help us to pay our staff who have been dealing with a lot of cancelled supports due to the pandemic. The full 10 day cancellation will be passed on to all support workers to assist them to maintain an adequate wage while dealing with a significantly decreased workload.
This cancellation period will only be in use until 25th September 2020

10% price increase for a select few line items
The NDIA will temporarily increase price limits by 10 per cent for the following critical supports, effective 25 March 2020:
– Assistance with Daily Life (not including Supported Independent Living)
– Assistance with Social and Community Participation
– Improved Health and Wellbeing (not including personal training)
– Improved Daily Living Skills

Participant plans are being extended to ensure they maintain adequate funding to get through the next 6 months. We will monitor funding and will ensure no participants are left without support.
  Click here for the full NDIS update

If you have any questions please don’t hesitate to ask.

DAS Group Closures

Due to the unprecedented effects of COVID-19, we have decided to cancel all groups until further notice.
Our 1:1 supports will continue to operate so that we can best support our participants living in the community. Our staff have undergone extra training around COVID-19 prevention and infection control and will operate as normal, with enhanced hygiene practices in place.
We would encourage participants to try to avoid using support to go to places such as shopping centres or other places where groups of people can be found.

COVID – 19 Response

To DAS participants, families and friends

As you know, there is ongoing and growing concern about the spread of COVID-19, also known as Coronavirus.

This is impacting on us here at DAS and as a disability support service, we have very specific vulnerabilities. These include:

  • We support many people with supressed or vulnerable immune systems
  • Many of our services happen in group settings
  • Our clients’ support needs make social distancing difficult to implement
  • Our clients may have multiple visitors in their home
  • Our clients may not understand the risks and additional hygiene measures required
  • Our clients may be dependent on others for basic activities of daily living
  • Our clients may not have suitable support and/or accommodation contingencies available to them.

While none of this means we need to panic, it does mean we need to respond responsibly in line with government and medical advice and begin planning for a potential worsening of the situation. We urge you to stay vigilant.

Please CANCEL support if you are showing signs of a runny nose, sore throat, cough, fever or difficulty breathing or have recently returned from overseas. Please also maintain appropriate hygiene practices.

What is DAS doing to create a safe environment?

  • We have required all staff to complete extra infection control training.
  • We will continue to provide support in the community (unless advice changes).
  • We will avoid any activities that place people in close proximity to others for extended periods such as concerts and movies theatres.
  • We are allowing any possible services (such as Coordination of Support) to use phone and skype as a mean to continue to support their clients.
  • We have cancelled all onsite meetings and video/teleconferencing will be utilised instead.
  • Our staff will also not attend non-essential meetings or training at external sites.
  • Staff or clients who have returned from any overseas travel will be excluded from the service for 14 days, and will require medical clearance before returning.
  • Staff or clients displaying any symptoms of Coronavirus, will be isolated until they can be cleared of the virus and will require medical clearance before returning.
  • We have attached some easy read information to this email which may be of use.

If you are concerned that you or your loved one may be infected:

  • The national 24/7 hotline triages people with respiratory symptoms and those who are concerned about contact with a possible Coronavirus case. If you think you may be infected you can call the triage hotline on 1800 020 080.
  • Suspected Coronavirus patients can present in person to a GP clinic, a dedicated respiratory clinic or to a hospital ED if they call ahead.
  • Please notify us ASAP.

What are the next steps?

We are meeting regularly to discuss the current health advice and the impact on our service.

  • As always, you should feel free to call your coordinator or Russ/Aidan if you have any concerns about your family member or the service.
  • We will be continuing to monitor the information provided by the government to ensure the best response in keeping people safe and infection free.
  • We need to acknowledge that at some point, this may mean our service will need to close. We are working on contingency planning to reduce the impact on our clients and staff.
  • We will keep you informed and provide as much lead-time possible if this is looking likely.
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